The Mediating Role of Job Burnout in the Relationship between Quality Management Practices and Quality of Work Life
الكلمات المفتاحية:
quality management practices, quality of work life, job burnout
الملخص
This research aims to examine the effect of quality management practices on the quality of work life, the effect of quality management practices on job burnout, the effect of life on the quality of work life, and the mediating role of work life in the relationship between quality management practices and the quality of work life among employees in human resources departments. To achieve the objectives of the research, the researcher employed a descriptive and analytical approach, selecting a random sample of 220 employees working in Saudi public institutions. Primary data were collected using a questionnaire specifically designed for this study. The data were analyzed using appropriate statistical tests to identify statistically significant indicators relevant to the research topic. The findings revealed that quality management practices can predict the quality of work life and job burnout, and that job burnout, in turn, can predict the quality of work life. The study also found that life has a moderate but significant effect on the quality of work life, explaining 45% of its variance when acting as a mediating variable between quality management practices and the quality of work life.
المراجع
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8. Angtika, R., & Haksama, S. (2025). The Effect of quality of work life on Employee Engagement At PT. X in Sidoarjo. Jurnal Ners, 9(1), 909-913. https://doi.org/10.31004/jn.v9i1.31753
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10. Cheah, L. F., Cheng, M. Y., & Hen, K. W. (2023). The effect of quality management practices on academics’ innovative performance in Malaysian higher education institutions. Studies in Higher Education, 48(4), 643-656.
11. Enders, F., West, C. P., Dyrbye, L., Shanafelt, T. D., Satele, D., & Sloan, J. (2015). Burnout and quality of life among Healthcare Research Faculty. Research Management Review, 20(2), 92-104.
12. Fadilasari, D. P., Roy Ghatak, R., Garza-Reyes, J. A., Joshi, R., & Kandasamy, J. (2024). Adopting quality management practices in the industry 4.0 era: an investigation into the challenges. Total quality Management & Business Excellence, 1-26.
13. Gazi, M. A. I., Al Masud, A., Yusof, M. F., Islam, M. A., Rahman, M. K., & Wang, Q. (2024). Factors affecting the quality of work life for industrial labour force: empirical evidence from a developing country. BMC psychology, 12(1), 589.
14. Gupta, A. K. (2024). quality management practices enhance the legitimacy of organizations through improved performance: a perspective from oil processing industries. International Journal of Productivity and Performance Management, (ahead-of-print).
15. Hameli, K., Çollaku, L., & Ukaj, L. (2024). The impact of life on job satisfaction and intention to change occupation among accountants: the mediating role of psychological well-being. Industrial and Commercial Training, 56(1), 24-40.
16. Hafeez, S., Memon, M. A., Mirza, M. Z., Raziq, M. M., Sarwar, N., & Ting, H. (2024). The dual impact of job variety on employee happiness and stress: the mediating role of employee engagement and burnout. Journal of Management Development, 43(2), 170-186.
17. Heriyati, P., Chitta, N., Prasetyaningtyas, S., Prasetya, P., & Yadav, N. (2023). An interdisciplinary study of quality management and human resource management using quality of work–life factors. International Journal of quality and Service Sciences, (ahead-of-print).
18. Handayani, S., & Khairi, M. (2022). Study on the Role of quality of work life and Leadership on Employee Performance. International Journal of Service Science, Management, Engineering, and Technology, 1(1), 24-27.
19. Hermanto, Y. B., Srimulyani, V. A., & Pitoyo, D. J. (2024). The mediating role of quality of work life and organizational commitment in the link between transformational leadership and organizational citizenship behavior. Heliyon, 10(6).
20. Ishfaq, M., Al-Hajieh, H., & Alharthi, M. (2022). quality of work life (QWL) and its impact on the performance of the banking industry in Saudi Arabia. International Journal of Financial Studies, 10(3), 61.
21. Juniarti, A. T., Setia, B. I., Nusantara, B. D. A., & Alghifari, E. S. (2025). The Role of Organizational Citizenship Behavior in Mediating the Effect of Work-life Balance and Job Stress on Employee Performance. Jambura Science of Management, 7(1), 1-24.
22. Kalogiannidis, S. I. (2021). The effects of total quality management practices and marketing on performance of SMEs. A case of selected manufacturing industries, Greece. Business Management and Strategy, 12(1), 48-62.
23. Liu, N. C., & Liu, W. C. (2014). The effects of quality management practices on employees' well-being. Total quality Management & Business Excellence, 25(11-12), 1247-1261.
24. Liu, C., Yue, C., Liu, L., Liu, T., Wang, X., Hou, Y., & Gao, S. (2023). Mediating role of perceived social support in the relationship between perceived stress and life among midwives in the post‐COVID‐19 era. Nursing Open, 10(2), 479-487.
25. Lei, M., Alam, G. M., & Bashir, K. (2025). The job performance and life relationship: a panel data comparison of four groups of academics’ job performance. Frontiers in Public Health, 12, 1460724.
26. Leitão, J., Pereira, D., & Gonçalves, Â. (2021). quality of work life and contribution to productivity: Assessing the moderator effects of burnout syndrome. International Journal of Environmental Research and Public Health, 18(5), 2425.
27. Leitão, J., Pereira, D., & Gonçalves, Â. (2019). quality of work life and organizational performance: Workers’ feelings of contributing, or not, to the organization’s productivity. International journal of environmental research and public health, 16(20), 3803.
28. Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422. https://doi.org/10.1146/annurev.psych.52.1.397
29. McCormack, N., & Cotter, C. (2013). Managing burnout in the workplace: A guide for information professionals. Oxford: Chandos Publishing.
30. Mendoza-Ocasal, D., Navarro, E., Ramírez, J., & García-Tirado, J. (2022). Subjective well-being and its correlation with happiness at work and quality of work life: an organizational vision. Polish Journal of Management Studies, 26(1), 202-216.
31. Muthuswamy, V. V. (2022). Saudi Female health workers job performance: Examining the Influence of life (JB), work-life balance (WLB), and work environment (WE). Przestrzeń Społeczna (Social Space), 22(3).
32. Miciano, L. E., Barbacena, C. B., & Miciano, R. C. (2025). QUALITY MANAGEMENT PRACTICES WITHIN HIGHER EDUCATION INSTITUTIONS (HEIs) IN THE PROVINCE OF ORIENTAL MINDORO. MOJEM: Malaysian Online Journal of Educational Management, 13(1), 56-80.
33. Mgbachi, V. C., Ile, N. M., Orga, C. C., Chigozie, P., & Mbah, P. D. (2023). Advance Journal o quality management practice and organizational performance of state tertiary health institution in enugu state. Journal of Arts, Humanities and Social Sciences, 6(1), 45-74.
34. Nurski, L., & Hoffmann, M. (2022). Beating burnout: identifying bad jobs and improving job quality (No. 07/2022). Bruegel Policy Contribution.
35. Ooi, K. B., Lee, V. H., Chong, A. Y. L., & Lin, B. (2013). Does TQM improve employees’ quality of work life ? Empirical evidence from Malaysia's manufacturing firms. Production Planning & Control, 24(1), 72-89.
36. Ogunola, A. A. (2022). Quality of work-life and work-life balance as predictors of employee job satisfaction. TAZKIYA: Journal of Psychology, 10(1), 74-84.
37. ÖZER, E. K., & ÇELİK, M. (2024). The effect of total quality management practices on preventing burnout syndrome. The Journal of Academic Social Science Studies, 6(6 Issue 4), 779-794.
38. Quan, J., & Khan, M. S. (2024). The mediating role of job satisfaction and competitive advantage between quality management practices and sustainable performance: Case of hospitals in Guangxi, China. Human Systems Management, 43(6), 971-988.
39. Rahman, M. M., & Nasrin, S. (2024). Perceived service quality at higher education institutions: A study on the success factors of total quality management practices in Bangladesh. Social Sciences & Humanities Open, 10, 100997.
40. Romle, A., Razak, R. C., Husin, N. K. M., Husin, Z. N. M., & Mansor, M. H. (2017). The Level of quality management practices Among the Internal Customer of Academic and Non-Academic Employees: A Case of Malaysian Public Universities. Advanced Science Letters, 23(9), 9324-9328.
41. Saleh, Y., Zaid, A. A., & Omar, R. (2024). The impact of total quality management practices on innovation in food SMEs: the mediating role of organizational culture. VINE Journal of Information and Knowledge Management Systems, (ahead-of-print).
42. Schaufeli, W., & Greenglass, E. (2001). Introduction to special issue on burnout and health. Psychology and Health, 16(5), 501–510. https://doi.org/10.1080/08870440108405523
43. Soundarya Priya, M. G., & Anandh, K. S. (2024). Exploring the Determinants of quality of work life in the Construction Industry: A Quantitative Approach. Buildings, 14(6), 1607.
44. Sun, J., Sarfraz, M., Ivascu, L., Iqbal, K., & Mansoor, A. (2022). How did work-related depression, anxiety, and stress hamper healthcare employee performance during COVID-19? The mediating role of life and mental health. International journal of environmental research and public health, 19(16), 10359.
45. Srinivasaiah, R., Devappa Renuka, S., & Nanjundeswaraswamy, T. S. (2023). quality management practices and quality of work life –a conceptual model development. International Journal of quality & Reliability Management, 40(2), 391-418.
46. Tabakakis, K., Sloane, K., Besch, J., & To, Q. G. (2020). Burnout and Its Correlates in Research Administrators. Research Management Review, 24(1), n1.
47. Tan, F., Wu, Y., Li, N., Zhang, C., Chen, S., Huang, L.,. .. & Deng, Q. (2025). Job burnout and resilience among palliative care professionals in china: a qualitative study. BMC Palliative Care, 24(1), 2.
48. Temiz, T. N. D., Kara, D., & Potas, N. (2021). Moderating effects of gender relationship between quality of work life and job satisfaction: total quality management perceptions as a mediating factor. Journal of Health Management, 23(4), 696-714.
49. Wang, Q. Q., Lv, W. J., Qian, R. L., & Zhang, Y. H. (2019). Job burnout and quality of working life among Chinese nurses: A cross‐sectional study. Journal of Nursing Management, 27(8), 1835-1844.
50. Waseem, M., & Yusoff, Y. M. (2025). The effect of total quality management practices on supply chain performance in the automobile industry. Multidisciplinary Science Journal, 7(2), 2025077-2025077.
51. Wu, F., Ren, Z., Wang, Q., He, M., Xiong, W., Ma, G.,. .. & Zhang, X. (2021). The relationship between job stress and job burnout: the mediating effects of perceived social support and job satisfaction. Psychology, health & medicine, 26(2), 204-211.
52. Zanabazar, A., Jigjiddorj, S., Togtokhbayar, B., & Jambaldorj, A. (2023). The mediating effect of life on the relationship between workplace bullying and job satisfaction. Advances in Social Sciences Research Journal, 10(5), 71-83.
53. Zulkarnain, Z., Ginting, E. D., Adnans, A. A., & Sianturi, M. M. (2024). Organisational justice and work-family conflict: Impact to quality of work life. SA Journal of Human Resource Management, 22, 2393.
2. AlDawsari, F. F., & Nassani, A. (2024). Antecedents and Consequences of job burnout among Human Resources Employee in Saudi Arabia. Arab Journal of Administration, 45(2), 1-11.
3. Al Busaidi, M. K., & Siju, N. M. (2024). Impact of Project quality management practices on Customer Satisfaction in Aviation Projects in Oman. In Opportunities and Risks in AI for Business Development: Volume 2 (pp. 147-155). Cham: Springer Nature Switzerland.
4. Al-Sabi, S. M., Al-Ababneh, M. M., Masadeh, M. A., & Elshaer, I. A. (2023). Enhancing innovation performance in the hotel industry: the role of employee empowerment and quality management practices. Administrative Sciences, 13(3), 66.
5. Ashrafi, Z., Ebrahimi, H., Khosravi, A., Navidian, A., & Ghajar, A. (2018). The relationship between quality of work life and burnout: A linear regression structural-equation modeling. Health Scope, 7(1).
6. Agustina, R., Yusuf, M., Sutiyan, O. S. J., Ardianto, R., & Norvadewi, N. (2024). Employee Performance Mediated quality of work life Relationship Satisfaction on The Job and Organizational Commitment. Jurnal Darma Agung, 30(2), 589-605.
7. Aruldoss, A., Kowalski, K. B., & Parayitam, S. (2021). The relationship between quality of work life and work-life -balance mediating role of job stress, job satisfaction and job commitment: evidence from India. Journal of Advances in Management Research, 18(1), 36-62.
8. Angtika, R., & Haksama, S. (2025). The Effect of quality of work life on Employee Engagement At PT. X in Sidoarjo. Jurnal Ners, 9(1), 909-913. https://doi.org/10.31004/jn.v9i1.31753
9. Berguig, O., & El Badlaoui, A. (2024). quality of work life and turnover intention among auditors: evidence from Morocco. International Journal of Organizational Analysis.
10. Cheah, L. F., Cheng, M. Y., & Hen, K. W. (2023). The effect of quality management practices on academics’ innovative performance in Malaysian higher education institutions. Studies in Higher Education, 48(4), 643-656.
11. Enders, F., West, C. P., Dyrbye, L., Shanafelt, T. D., Satele, D., & Sloan, J. (2015). Burnout and quality of life among Healthcare Research Faculty. Research Management Review, 20(2), 92-104.
12. Fadilasari, D. P., Roy Ghatak, R., Garza-Reyes, J. A., Joshi, R., & Kandasamy, J. (2024). Adopting quality management practices in the industry 4.0 era: an investigation into the challenges. Total quality Management & Business Excellence, 1-26.
13. Gazi, M. A. I., Al Masud, A., Yusof, M. F., Islam, M. A., Rahman, M. K., & Wang, Q. (2024). Factors affecting the quality of work life for industrial labour force: empirical evidence from a developing country. BMC psychology, 12(1), 589.
14. Gupta, A. K. (2024). quality management practices enhance the legitimacy of organizations through improved performance: a perspective from oil processing industries. International Journal of Productivity and Performance Management, (ahead-of-print).
15. Hameli, K., Çollaku, L., & Ukaj, L. (2024). The impact of life on job satisfaction and intention to change occupation among accountants: the mediating role of psychological well-being. Industrial and Commercial Training, 56(1), 24-40.
16. Hafeez, S., Memon, M. A., Mirza, M. Z., Raziq, M. M., Sarwar, N., & Ting, H. (2024). The dual impact of job variety on employee happiness and stress: the mediating role of employee engagement and burnout. Journal of Management Development, 43(2), 170-186.
17. Heriyati, P., Chitta, N., Prasetyaningtyas, S., Prasetya, P., & Yadav, N. (2023). An interdisciplinary study of quality management and human resource management using quality of work–life factors. International Journal of quality and Service Sciences, (ahead-of-print).
18. Handayani, S., & Khairi, M. (2022). Study on the Role of quality of work life and Leadership on Employee Performance. International Journal of Service Science, Management, Engineering, and Technology, 1(1), 24-27.
19. Hermanto, Y. B., Srimulyani, V. A., & Pitoyo, D. J. (2024). The mediating role of quality of work life and organizational commitment in the link between transformational leadership and organizational citizenship behavior. Heliyon, 10(6).
20. Ishfaq, M., Al-Hajieh, H., & Alharthi, M. (2022). quality of work life (QWL) and its impact on the performance of the banking industry in Saudi Arabia. International Journal of Financial Studies, 10(3), 61.
21. Juniarti, A. T., Setia, B. I., Nusantara, B. D. A., & Alghifari, E. S. (2025). The Role of Organizational Citizenship Behavior in Mediating the Effect of Work-life Balance and Job Stress on Employee Performance. Jambura Science of Management, 7(1), 1-24.
22. Kalogiannidis, S. I. (2021). The effects of total quality management practices and marketing on performance of SMEs. A case of selected manufacturing industries, Greece. Business Management and Strategy, 12(1), 48-62.
23. Liu, N. C., & Liu, W. C. (2014). The effects of quality management practices on employees' well-being. Total quality Management & Business Excellence, 25(11-12), 1247-1261.
24. Liu, C., Yue, C., Liu, L., Liu, T., Wang, X., Hou, Y., & Gao, S. (2023). Mediating role of perceived social support in the relationship between perceived stress and life among midwives in the post‐COVID‐19 era. Nursing Open, 10(2), 479-487.
25. Lei, M., Alam, G. M., & Bashir, K. (2025). The job performance and life relationship: a panel data comparison of four groups of academics’ job performance. Frontiers in Public Health, 12, 1460724.
26. Leitão, J., Pereira, D., & Gonçalves, Â. (2021). quality of work life and contribution to productivity: Assessing the moderator effects of burnout syndrome. International Journal of Environmental Research and Public Health, 18(5), 2425.
27. Leitão, J., Pereira, D., & Gonçalves, Â. (2019). quality of work life and organizational performance: Workers’ feelings of contributing, or not, to the organization’s productivity. International journal of environmental research and public health, 16(20), 3803.
28. Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422. https://doi.org/10.1146/annurev.psych.52.1.397
29. McCormack, N., & Cotter, C. (2013). Managing burnout in the workplace: A guide for information professionals. Oxford: Chandos Publishing.
30. Mendoza-Ocasal, D., Navarro, E., Ramírez, J., & García-Tirado, J. (2022). Subjective well-being and its correlation with happiness at work and quality of work life: an organizational vision. Polish Journal of Management Studies, 26(1), 202-216.
31. Muthuswamy, V. V. (2022). Saudi Female health workers job performance: Examining the Influence of life (JB), work-life balance (WLB), and work environment (WE). Przestrzeń Społeczna (Social Space), 22(3).
32. Miciano, L. E., Barbacena, C. B., & Miciano, R. C. (2025). QUALITY MANAGEMENT PRACTICES WITHIN HIGHER EDUCATION INSTITUTIONS (HEIs) IN THE PROVINCE OF ORIENTAL MINDORO. MOJEM: Malaysian Online Journal of Educational Management, 13(1), 56-80.
33. Mgbachi, V. C., Ile, N. M., Orga, C. C., Chigozie, P., & Mbah, P. D. (2023). Advance Journal o quality management practice and organizational performance of state tertiary health institution in enugu state. Journal of Arts, Humanities and Social Sciences, 6(1), 45-74.
34. Nurski, L., & Hoffmann, M. (2022). Beating burnout: identifying bad jobs and improving job quality (No. 07/2022). Bruegel Policy Contribution.
35. Ooi, K. B., Lee, V. H., Chong, A. Y. L., & Lin, B. (2013). Does TQM improve employees’ quality of work life ? Empirical evidence from Malaysia's manufacturing firms. Production Planning & Control, 24(1), 72-89.
36. Ogunola, A. A. (2022). Quality of work-life and work-life balance as predictors of employee job satisfaction. TAZKIYA: Journal of Psychology, 10(1), 74-84.
37. ÖZER, E. K., & ÇELİK, M. (2024). The effect of total quality management practices on preventing burnout syndrome. The Journal of Academic Social Science Studies, 6(6 Issue 4), 779-794.
38. Quan, J., & Khan, M. S. (2024). The mediating role of job satisfaction and competitive advantage between quality management practices and sustainable performance: Case of hospitals in Guangxi, China. Human Systems Management, 43(6), 971-988.
39. Rahman, M. M., & Nasrin, S. (2024). Perceived service quality at higher education institutions: A study on the success factors of total quality management practices in Bangladesh. Social Sciences & Humanities Open, 10, 100997.
40. Romle, A., Razak, R. C., Husin, N. K. M., Husin, Z. N. M., & Mansor, M. H. (2017). The Level of quality management practices Among the Internal Customer of Academic and Non-Academic Employees: A Case of Malaysian Public Universities. Advanced Science Letters, 23(9), 9324-9328.
41. Saleh, Y., Zaid, A. A., & Omar, R. (2024). The impact of total quality management practices on innovation in food SMEs: the mediating role of organizational culture. VINE Journal of Information and Knowledge Management Systems, (ahead-of-print).
42. Schaufeli, W., & Greenglass, E. (2001). Introduction to special issue on burnout and health. Psychology and Health, 16(5), 501–510. https://doi.org/10.1080/08870440108405523
43. Soundarya Priya, M. G., & Anandh, K. S. (2024). Exploring the Determinants of quality of work life in the Construction Industry: A Quantitative Approach. Buildings, 14(6), 1607.
44. Sun, J., Sarfraz, M., Ivascu, L., Iqbal, K., & Mansoor, A. (2022). How did work-related depression, anxiety, and stress hamper healthcare employee performance during COVID-19? The mediating role of life and mental health. International journal of environmental research and public health, 19(16), 10359.
45. Srinivasaiah, R., Devappa Renuka, S., & Nanjundeswaraswamy, T. S. (2023). quality management practices and quality of work life –a conceptual model development. International Journal of quality & Reliability Management, 40(2), 391-418.
46. Tabakakis, K., Sloane, K., Besch, J., & To, Q. G. (2020). Burnout and Its Correlates in Research Administrators. Research Management Review, 24(1), n1.
47. Tan, F., Wu, Y., Li, N., Zhang, C., Chen, S., Huang, L.,. .. & Deng, Q. (2025). Job burnout and resilience among palliative care professionals in china: a qualitative study. BMC Palliative Care, 24(1), 2.
48. Temiz, T. N. D., Kara, D., & Potas, N. (2021). Moderating effects of gender relationship between quality of work life and job satisfaction: total quality management perceptions as a mediating factor. Journal of Health Management, 23(4), 696-714.
49. Wang, Q. Q., Lv, W. J., Qian, R. L., & Zhang, Y. H. (2019). Job burnout and quality of working life among Chinese nurses: A cross‐sectional study. Journal of Nursing Management, 27(8), 1835-1844.
50. Waseem, M., & Yusoff, Y. M. (2025). The effect of total quality management practices on supply chain performance in the automobile industry. Multidisciplinary Science Journal, 7(2), 2025077-2025077.
51. Wu, F., Ren, Z., Wang, Q., He, M., Xiong, W., Ma, G.,. .. & Zhang, X. (2021). The relationship between job stress and job burnout: the mediating effects of perceived social support and job satisfaction. Psychology, health & medicine, 26(2), 204-211.
52. Zanabazar, A., Jigjiddorj, S., Togtokhbayar, B., & Jambaldorj, A. (2023). The mediating effect of life on the relationship between workplace bullying and job satisfaction. Advances in Social Sciences Research Journal, 10(5), 71-83.
53. Zulkarnain, Z., Ginting, E. D., Adnans, A. A., & Sianturi, M. M. (2024). Organisational justice and work-family conflict: Impact to quality of work life. SA Journal of Human Resource Management, 22, 2393.
منشور
2026-04-24
كيفية الاقتباس
Nouf Al-Attas. (2026). The Mediating Role of Job Burnout in the Relationship between Quality Management Practices and Quality of Work Life . Journal of Arts, Literature, Humanities and Social Sciences, (130), 417-444. https://doi.org/10.33193/JALHSS.130.2026.1661
إصدار
القسم
المقالات
الحقوق الفكرية (c) 2026 Nouf Al-Attas
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